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KMID : 1138720170430010023
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Korean Public Health Research
2017 Volume.43 No. 1 p.23 ~ p.37
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Validity and Reliability of the International Patients Satisfaction Survey Inventory
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Choi Yun-Kyoung
Ahn Jung-Won
Kim Myo-Gyeong
Kim Jin-A
Kim Hee-Jung
Kim Keum-Soon
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Abstract
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Objective: This study aimed to verify the reliability and validity of the international patient’s satisfaction inventory, which had been previously developed, by revising and supplementing it.
Methods: Toward this end, the study selected foreign patients who had received in-patient or out-patient treatments in nine hospitals in Seoul and Gyeonggi-do which run an international care center and who are fluent in either English, Russian, or Mongolian. After reviewing other satisfaction inventories in Korea and other countries that are similar to the developed satisfaction inventory and examining its validity from specialists, the study developed preliminary questions and used them for a survey. After the reliability and validity analyses as well as a consultation with specialists, the study developed the final inventory.
Results: The final international patient’s satisfaction inventory consisted of seven categories and 39 questions. The seven categories were “doctor’s care (five questions),” “information and education (six questions),” “hospital environment and financial aspect (eight questions),” “hospital convenience (five questions),” “staff services (four questions),” “communication and patient-respect (four questions),” and “accessibility (four questions),” while the 39 questions included “overall satisfaction,” “whether to use the service again,” and “whether to recommend the service to others.” Cronbach’s alpha coefficient of the 7 categories, 36 items was .95, and the reliability coefficient of “doctor’s care,” “information and education,” “hospital environment and financial aspect,” “hospital convenience,” “staff services,” “communication and patient-respect,” and “accessibility” was .83, .88, .85, .85, .77, .86, and .65, respectively.
Conclusion: The results of this study showed that the previously developed international patient’s satisfaction
inventory offered high reliability and validity in measuring the satisfaction level of foreign patients who visit
medical facilities in Korea. It is believed that using the developed satisfaction inventory to measure the
experience of foreign patients will ultimately contribute to the quality of medical services to foreign patients.
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KEYWORD
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Foreigners, Patient, Healthcare, Satisfaction, Survey
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